Refund policy

Effective Date: October 17, 2026
Store Name: HZS Dynamics

Thank you for choosing HZS Dynamics for your custom commission. Because our products are individually tailor-made, 3D printed, hand-assembled, and painted according to custom measurements, specific terms apply to refunds and returns.

1. Cancellations During Production

  • Within 48 Hours of Payment: You may request a full refund if production or 3D modeling has not commenced.
  • After 3D Modeling / Production Starts: Because custom materials and labor are allocated immediately, cancellations requested during active production are subject to a 30% manufacturing fee to cover non-recoverable material costs.

2. Pre-Shipment Video Approval Guarantee

HZS Dynamics eliminates sizing and visual dissatisfaction by providing pre-shipment video and photo inspections. Your order is only dispatched after you review and approve the functional mechanical visor, LED lights, and paint finish.

3. Damaged or Defective Items Upon Delivery

In the rare event that your product arrives damaged due to transit:

  1. Contact HZS Dynamics within 48 hours of delivery.
  2. Provide unboxing video footage and clear photos showing the damaged shipping package and internal components.
  3. Upon verification, HZS Dynamics will immediately arrange free replacement parts, a return-and-repair service, or a partial/full refund depending on the severity of damage.

4. Non-Returnable Scenarios

  • Requests made due to incorrect head measurements provided by the customer.
  • Minor subjective finish variations inherent to handmade custom art.
  • Damage caused by misuse, dropping, unauthorized disassembly, or wearing the prop during high-risk physical activities (such as motorcycle riding).

5. How to Initiate a Return or Replacement

Contact HZS Dynamics customer support directly through our site contact features.